IT

IT support

If you need IT assistance you may contact the small local IT team for general advice.

We are currently transitioning from the old Forskernett network to the OUS and UiO networks. Forskernett will be closed down in September 2024, so we will move out of it in the spring of 2024.

For matters relating to the OUS and Forskernett networks, you need to contact IT support at Sykehuspartner. Please use "Min Sykehuspartner" in the OUS Intranet when logged into an OUS PC (or virtual OUS dekstop). It is also possible to call 32 23 53 30.

For matters relating to the UiO network, you may contact UiO IT support. Please also see the information about IT services at the Institute of Clinical Medicine.

 

Booking a meeting room

You can book our meeting rooms "OUSHF M E484 Tårnsalen" or "OUSHF M E495 Studentrom" (next to the lunchroom) in the Outlook calendar when logged into an OUS PC or virtual desktop. Please remember to cancel bookings that will not be used.

 

Printing and scanning

On Forskernett

Currently you can print from Forskernett or from a memory stick to the large printer located in room F497.

To use the printer from Forskernett, it must be installed in the computer by each user:

1. Add a printer via your control panel – Devices and Printers.
2. Press “Add a printer” then choose “Add a network, wireless or Bluetooth printer.”
3. Choose: “The printer that I want isn’t listed” Press next.
4. Choose: “Find a printer in the directory, based on location or feature.” Press next.
5. Name, type: MR-MIK-F282575.
6. Choose/double click the printer (Canon Generic PCL6 Driver) and press next.
7. Set as default printer.

The printer can also print PDF documents from a USB stick: Put the documents on a USB stick and insert the stick in the printer and choose “print from media” (convert your documents to pdf).

Please fetch your printouts from the printers as soon as possible. This way we can prevent printouts from being forgotten and quantities of paper going in the bin. This is expensive and not very eco-friendly.

The printer MR-MIK-F282575 also has a scanning function. Type in your e-mail address (save it to the address book) and choose scan. The resulting pdf, one or multiple pages, is sent to your email address. You can only send the e-mail to your rr-research address and not outside Forskernett. It is also possible to scan to a USB stick.

The Forskernett printer will be moved over to the OUS network in the spring/summer of 2024.

 

On the UiO network

You can print from your UiO computer (PC, Mac or Linux), your mobile or your tablet to the new UiO printer located in room F497. This printer is connected to the new printing system (PaperCut) at UiO.

When printing, you must send the printout to the printer queue named "HP on pull.uio.no" (This is NOT the same as HP pullprint UiO). How to print from a UiO computer is described here.

On most computers, this printer should be pre-installed. If you cannot find it on your Windows PC, see this page for help. Look under "Utskrift fra UiO-driftet/UiO-eid Windows", " Utskrift fra UiO-driftet Windows til nytt utskriftssystem", "Har du ikke printerkøen for nytt utskriftssystem?". The detailed description is unfortunately only available in Norwegian, but in brief you need to press the Windows key and R to open the "run" dialogue in Windows. Then enter " \\pull.uio.no\hp" and click OK. The rest should go automatically.

If you are using a Mac, the printer queue's name is "pull.uio.no HP". On UiO-managed Macs this printer should be installed already. Otherwise, please install MobilityPrint as described here. (Alternatively, you can install the printer as described here, but replace "Safecom" with "UiO-Print" in the URL. Use the generic Postscript driver, not Ricoh.)

If you are using a Linux computer, see this page (Norwegian only).

You collect the printout by going to the printer (in principle any printer in the new system at UiO) and swiping your access card on the card reader located on the right side under the display. Please see the section below regarding first time setup. Click "Print all" to print all documents. When finished, log out by swiping your card or clicking "logg ut". Documents not collected within 48 hours are automatically deleted.

It is indicated in some places that you are supposed to pay for the printouts. This only applies to master students, not employees.

You can print PDFs and some other types of documents directly from the web at print.uio.no with WinPrint.

You can print from a mobile or tablet with Mobility Print.

You can print from any non-UiO computer (Windows, Mac, Linux) with Mobility Print.

You can look at the printer queue and perform administrative duties.

You can also scan using the UiO printer. Swipe your card and click "Scan" on the printer. The scanned documents will be sent to your UiO email address.

 

First time setup on the UiO printer

The first time you print to this printer, you need to register an access card (SINTEF, OUS, or UiO) by swiping it and logging in on the printer with your UiO account. UiO access cards are supposed to be registered automatically. At the printer, swipe your card on the card reader located on the right side under the display. The display should then say "Ukjent kort" (Unknown card). Swipe again if doesn't say so. Then enter your UiO username (not the full email address) and your UiO password, and click "Log in". Next time, the printer will recognize your card and display your name when you swipe the card.

 

User accounts

All new employees will be provided with a OUS user account. This account must be used to log in to the OUS network, pcs, virtual desktop etc. An email address (@ous-hf.no) will be assocated with this account. This account must be used to read OUS email, access Personalportalen, the OUS intranet, book meeting rooms etc. It can be used for access to the new OUS research portal with associated IT services like storage, computing, file transfer etc.

Most employees will also have a user account at UiO depending on your association with UiO, i.e. UiO employee, student, postdoc, CRESCO-associated scientist, or using the "ICT in research" agreement. Through the UiO account you will have access to UiO email (@uio.no) and other IT services.

 

Two-factor authentication (2FA)

Both OUS and UiO require two-factor authentication (2FA) when logging into your account. It is strongly recommended to install and use the genuine Microsoft Authenticator app on your mobile for this purpose. It can be found on the Apple App Store and the Google Play Store.

 

Email lists

We have two main email lists for researchers at MIK:

• mik AT medisin DOT uio DOT no: information to employees located at SINTEF only
• molekylbio-alle AT rh DOT uio DOT no: information to the entire Section for research

There are also separate list for the individual research groups.

These lists are administrated by Helene. Make sure you are a member of the relevant lists.